Shipping Fees
Queensland
Free Shipping Over $150
(Free shipping not available during 50% off sales)
0 – 1kg | $12.00 |
1 – 5kg | $13.00 |
5 – 10kg | $15.00 |
10 – 15kg | $18.00 |
15 – 30kg | $20.00 |
30 – 50kg | $28.00 |
50 – 100kg | $50.00 |
100kg + | $75.00 |
New South Wales
Free Shipping Over $175
(Free shipping not available during 50% off sales)
0 – 1kg | $12.00 |
1 – 5kg | $14.00 |
5 – 10kg | $16.00 |
10 – 15 kg | $20.00 |
15 – 30 kg | $22.00 |
30 – 50kg | $30.00 |
50 – 100kg | $50.00 |
100kg + | $75.00 |
Australian Capital Territory
Free Shipping Over $175
(Free shipping not available during 50% off sales)
0 – 1kg | $12.00 |
1 – 5kg | $14.00 |
5 – 10kg | $16.00 |
10 – 15 kg | $20.00 |
15 – 30 kg | $22.00 |
30 – 50kg | $30.00 |
50 – 100kg | $50.00 |
100kg + | $75.00 |
Victoria
Free Shipping Over $175
(Free shipping not available during 50% off sales)
0 – 1kg | $12.00 |
1 – 5kg | $14.00 |
5 – 10kg | $16.00 |
10 – 15 kg | $20.00 |
15 – 30 kg | $22.00 |
30 – 50kg | $30.00 |
50 – 100kg | $50.00 |
100kg + | $75.00 |
Tasmania
Free Shipping Over $200
(Free shipping not available during 50% off sales)
0 – 1kg | $12.00 |
1 – 5kg | $14.00 |
5 – 10kg | $16.00 |
10 – 15 kg | $20.00 |
15 – 30 kg | $22.00 |
30 – 50kg | $30.00 |
50 – 100kg | $50.00 |
100kg + | $75.00 |
Northern Territory
Free Shipping Over $220
(Free shipping not available during 50% off sales)
0 – 1kg | $14.00 |
1 – 5kg | $16.00 |
5 – 10kg | $18.00 |
10 – 15 kg | $22.00 |
15 – 30 kg | $26.00 |
30 – 50kg | $40.00 |
50 – 100kg | $60.00 |
100kg + | $90.00 |
South Australia
Free Shipping Over $220
(Free shipping not available during 50% off sales)
0 – 1kg | $14.00 |
1 – 5kg | $16.00 |
5 – 10kg | $18.00 |
10 – 15 kg | $22.00 |
15 – 30 kg | $26.00 |
30 – 50kg | $40.00 |
50 – 100kg | $60.00 |
100kg + | $90.00 |
Western Australia
Free Shipping Over $220
(Free shipping not available during 50% off sales)
0 – 1kg | $15.00 |
1 – 5kg | $20.00 |
5 – 10kg | $22.00 |
10 – 15 kg | $24.00 |
15 – 30 kg | $30.00 |
30 – 50kg | $50.00 |
50 – 100kg | $75.00 |
100kg + | $100.00 |
Shipping Policies
At OzKleen, we aim to provide a smooth and reliable shipping experience for our customers. Please review the key points of our shipping protection policy below:
Lost Orders
- Undelivered Packages: If your order hasn’t arrived 10 days after the latest tracking update, please contact us within 14 days to file a claim.
- Partial Deliveries: For multi-package shipments, any package not delivered within 14 business days is considered lost (this excludes peak and/or sales periods).
Stolen Orders
- Marked as Delivered but Missing: If your order is marked “delivered” but hasn’t been received, please wait 5 days before filing a claim (to account for potential delivery errors). Claims must be submitted within 14 days of the delivery date.
Damaged Orders
- Damaged Items Upon Arrival: If your order arrives damaged, contact us with photos or videos within 48 hours of receiving the package.
What Is Not Covered
- Address Errors: Orders shipped to incorrect addresses provided by the customer are not covered.
- Delays: Delays caused by shipping carriers or customs are not eligible for claims.
- Custom or Out-of-Stock Items: Refunds or replacements for custom or out-of-stock items are handled on a case-by-case basis.
- Local Pick Up: If local pickup is selected at the checkout, but delivery is required, shipping payment can be arranged over-the-phone or via su*****@oz*****.au.
How To File A Claim
- Email su*****@oz*****.au with your order number
- Provide issue details, including photos (if relevant) and a description of what happened to your package
- OzKleen's team will be in touch to discuss your claim further